The
Motor Press Guild (MPG), Americas largest professional automotive media
association, today announces the availability of its second annual Media Survey,
developed by the Gronstedt Group. The survey includes the countrys top automotive
journalist ratings of the public relations and communications programs of the
major automobile companies doing business in North America. For
the second year in a row, Volvo and Chrysler scored highest in the journalists
overall rankings, and are now joined at the top by Toyota. The journalists gave
most improved marks to Mitsubishi, Mazda, and General Motors.
Out of the 20 manufacturers evaluated in the survey,
Volvo and Chrysler Group received the highest percentage of positive remarks across
the seven categories examined. Volvos score was 4.2 percent above last years
while Chrysler Group improved by 1.7 percent. Toyota, which ranked third in overall
satisfaction, saw its rating improve by 4.9 percent. We
endeavor to capture the opinions and experiences of as broad a spectrum of journalists
as possible, said John Rettie, chairperson of the Motor Press Guild survey
committee. This year the survey was sent to 1,800 writers and broadcasters,
making it a true national sampling of informed opinion. The majority of
this years respondents come from print publications with 47 percent identifying
themselves as print journalists employed by a publication and 39 percent as freelance
journalists for print media. The survey is comprised
of 113 questions measuring satisfaction on seven criteria identified as being
crucial to successful media relations programs. Journalists are asked to rate
each manufacturers press materials, media website, ease and frequency of
contact, level of a PR staffs knowledge, product launch programs, and more.
By asking the same questions two years in a row,
trends can be seen, changes of behavior can be noted, states Dr. Clarke
Caywood, Director of the Graduate Program in Public Relations at the Medill Graduate
School at Northwestern University after reviewing the survey report. In
an integrated marketing environment, the MPG survey should be required reading
for every media specialist and senior executive in the automotive industry.
Overall, 12 of 19 manufacturers (Isuzu was not ranked
in 2005) received higher marks from the media than last year. Mitsubishi (up 12.3
percent), Mazda (up 8.8 percent), and General Motors (up 8.5 percent) showed the
most year-over-year improvement. Since the
majority of manufacturers improved their scores, this initiative is having the
desired result and we believe the survey will continue to provide guidance to
the automakers in refining their communications programs, Rettie said. MPG
plans on conducting the survey again in 2007 in order to give manufacturers another
benchmark as to where their media relations and communications programs are improving,
as well as where more work is needed, Rettie went on to say. The ultimate
goal is to help auto manufacturers provide the best service possible to journalists,
so that, in turn, journalists can give the public the information it needs.
The survey report is available to all automobile manufacturers.
For more information on the survey, or to purchase a report, contact John Rettie,
john@johnrettie.com, or Chuck Koch, chuckkoch@corvettethunder.com. |