…problem-based learning can be built around nearly any problem set that has an identifiable solution…

 


HR Magazine features Gronstedt Group's podcast portal for Jamba Juice

"The world's largest HR publication, HR Magazine, featured Gronstedt Group's "Reel Juice" podcast portal for Jamba Juice and our work for leading clients in virtual worlds learning. "Gen Y likes to hear straight from their peers," says Maya Razon of the Jamba Juice podcasts. >>

Melcrum's Internal Comms Hub interview

"The cold fact is that new generation workers don't care why you're still staring at a phone and listening to disembodied voices on a conference call instead of meeting in rich 3-D environments," says Gronstedt in an interview with Melcrum's Internal Comms Hub. >>

Training Magazine article about virtual world

"Virtual worlds succeed where the 'flatland' applications fail: They engage learners." Says Gronstedt in this September 2008 issue of Training Magazine. >>

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Interactive "sales simulators": lessons from the field
Anders Gronstedt, Ph.D., President
Sam Smith, Ph.D., Communications Director

Substantial evidence points to the effectiveness of problem-based training, or "learning by doing," and recent experience indicates that this teaching model works especially well in sales training.

Over the past year the Gronstedt Group has developed several customized "sales simulators" for clients. These scenario-based roleplays let field reps get their hands dirty by simulating the process of selling actual products and services to fictitious clients, and they employ their company's own sales methodology to do so. These fictional cases are closely constructed around the client's actual customers and markets. Extensive foreground research allows developers to tailor these applications to specific problems that the company's sales reps encounter in the field.

By playing these applied learning games, sales execs can learn how to better accomplish any number of company-defined objectives, including:

selling higher up the procurement chain
positioning offerings as strategic solutions instead of as discrete products
addressing the client's business, as opposed to technical, needs
better understanding product and service offerings
improving the qualifying process
selling with strategic partners
learning or refreshing sales methodologies
selling into vertical markets
understanding the process from the customer's point of view
integrating sales with other business functions, including marketing, brand, corporate communications, etc.

In practice, these examples may be just the tip of the iceberg, because problem-based learning programs can be built around nearly any problem set that has an identifiable solution with an active component - that is, the solution requires somebody to do something.

While many e-learning companies in the market approach clients with pseudo-customized solutions - essentially making small changes to canned, off-the-shelf packages and promoting them as "customized" - the fact is that 100% customized solutions are not only highly effective, they're often cheaper than prefabricated, semi-customized training. The sorts of simulations described above are developed from the ground up around a specific company's clients, products and methodologies, as well as the business, technical, market and cultural dynamics unique to any enterprise.

In some cases, companies might even want to cast their own executives as actors in the simulation, a strategy that not only delivers a clear message about leadership's endorsement of the training, but which also makes for a highly entertaining learning experience. It doesn't do much good to save money if the training is less effective, right?

In short, customized simulations provide sales reps with an engaging, just-in-time training experience that delivers unparalleled returns on investment by slashing costs and providing a more effective, on-point learning experience that they can immediately put into play with customers.

 

 

   © 2002, Gronstedt Group, Inc.