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Anders
Gronstedt, Ph.D., President Sam Smith, Ph.D., Communications Director
Substantial evidence points to the effectiveness of problem-based training,
or "learning by doing," and recent experience indicates that this teaching model
works especially well in sales training. Over
the past year the Gronstedt Group has developed several customized "sales simulators"
for clients. These scenario-based roleplays let field reps get their hands dirty
by simulating the process of selling actual products and services to fictitious
clients, and they employ their company's own sales methodology to do so. These
fictional cases are closely constructed around the client's actual customers and
markets. Extensive foreground research allows developers to tailor these applications
to specific problems that the company's sales reps encounter in the field. By
playing these applied learning games, sales execs can learn how to better accomplish
any number of company-defined objectives, including:
| | selling
higher up the procurement chain |  | positioning
offerings as strategic solutions instead of as discrete products |
 | addressing
the client's business, as opposed to technical, needs |
 | better
understanding product and service offerings |  | improving
the qualifying process |  |
selling with strategic partners |  | learning
or refreshing sales methodologies |  | selling
into vertical markets |  | understanding
the process from the customer's point of view |  | integrating
sales with other business functions, including marketing, brand, corporate communications,
etc. | In practice, these
examples may be just the tip of the iceberg, because problem-based learning programs
can be built around nearly any problem set that has an identifiable solution with
an active component - that is, the solution requires somebody to do something.
While many e-learning companies
in the market approach clients with pseudo-customized solutions - essentially
making small changes to canned, off-the-shelf packages and promoting them as "customized"
- the fact is that 100% customized solutions are not only highly effective, they're
often cheaper than prefabricated, semi-customized training. The sorts of simulations
described above are developed from the ground up around a specific company's clients,
products and methodologies, as well as the business, technical, market and cultural
dynamics unique to any enterprise.
In some cases, companies might even want to cast their own executives as actors
in the simulation, a strategy that not only delivers a clear message about leadership's
endorsement of the training, but which also makes for a highly entertaining learning
experience. It doesn't do much good to save money if the training is less effective,
right? In short, customized simulations
provide sales reps with an engaging, just-in-time training experience that delivers
unparalleled returns on investment by slashing costs and providing a more effective,
on-point learning experience that they can immediately put into play with customers.
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